Republic of Florence

<p data-start="123" data-end="276" id="isPasted">We stand behind the quality of our goods. If your item arrives damaged or develops a fault, please contact us with photos and a description of the issue.</p><p data-start="278" data-end="408">Depending on the situation, we&apos;ll offer a repair, replacement, or refund. We may also request that the item be returned for assessment.</p>

We stand behind the quality of our goods. If your item arrives damaged or develops a fault, please contact us with photos and a description of the issue. Depending on the situation, we'll offer a repair, replacement, or refund. We may also request th

My Product Is Faulty — Can It Be Repaired or Replaced?

Order Issues & Support

Where Do You Ship?

How Long Will My Order Take to Arrive?

Do You Offer Express Shipping?

How Much Does Shipping Cost?

Can I Change My Address After Ordering?

How do I track my order?

Will I Have to Pay Customs or Import Duties?

Shipping & Delivery

What Is Your Returns Policy?

How Do I Start a Return or Exchange?

Can I Exchange for a Different Colour or Item?

How Long Do Returns Take to Process?

Can I Return Personalised or Monogrammed Items?

Return & Exchanges

What Fonts, Sizes, and Placements Are Available for Monogramming?

How Do I Add Monogramming to My Order?

Can I Personalise More Than One Item?

Will Monogramming Delay Shipping?

Can Monogrammed Items Be Returned?

Personalised Monogramming

What Is Mirra and How Does It Work?

How Long Can I Try My Bag?

What Happens If I Return It?

Is Try Before You Buy Available for All Items?

Try Before You Buy

My Order Hasn’t Arrived, What Should I Do?

I Received the Wrong Item or Something Is Missing

Can I Cancel or Modify My Order?

Do You Offer a Warranty on Your Products?

What Happens If Something Goes Wrong After the Warranty?

Warranty & Repairs

How Do I Care for Vegetable-Tanned Leather?

What Happens When My Bag Develops a Patina?

Can I Use Conditioner or Polish on My Leather Bag?

How Do I Store My Bag When Not in Use?

Is My Leather Bag Water-Resistant?

Caring for Your Leather

Can I Include a Gift Message or Receipt?

Do You Offer Gift-Ready Packaging?

What’s in Your Curated Gift Sets?

How Do I Place a Corporate or Bulk Gift Order?

Gifting & Corporate Orders

Can I See Your Products in Person or Pick Up My Order?

How Do I Book a Showroom Visit?

Showroom & Visits

My Product Is Faulty — Can It Be Repaired or Replaced?Updated 4 months ago