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Order Issues & Support
My Order Hasn’t Arrived, What Should I Do?
If your order hasn't arrived within the expected delivery window, please check your tracking link (sent via email at dispatch) for updates. Still no movement? Reach out to us at [email protected] with your order number, and we'll investi
I Received the Wrong Item or Something Is Missing
We’re so sorry about that. Please email us at [email protected] with your order number and a description of what’s missing or incorrect. If possible, include a photo so we can resolve the issue quickly. We’ll make it right as soon as pos
My Product Is Faulty — Can It Be Repaired or Replaced?
We stand behind the quality of our goods. If your item arrives damaged or develops a fault, please contact us with photos and a description of the issue. Depending on the situation, we'll offer a repair, replacement, or refund. We may also request th
Can I Cancel or Modify My Order?
If your order hasn't shipped yet, we'll do our best to make changes or cancel it. Please contact us as soon as possible with your order number and request. Once the order has been dispatched, we're unable to make changes, but we'll do what we can to