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Return & Exchanges
What Is Your Returns Policy?
We want you to love your purchase. If you’re not completely satisfied, we accept returns within 30 days of delivery, provided the item is unused, in original condition, and its original packaging. Please note: Personalised or monogrammed items are no
How Do I Start a Return or Exchange?
To start a return or exchange, please email us at [email protected] with your order number and reason for return. We'll guide you through the next steps and provide the return address. Please note that return shipping is at the customer'
Can I Exchange for a Different Colour or Item?
Yes, if your item is in original condition, you can exchange it for a different colour or style, subject to availability. Please email us at [email protected] with your order number and request. We'll confirm availability and assist with
How Long Do Returns Take to Process?
Once your return is received and inspected, please allow up to 5 business days for us to process your refund or send out your exchange. Refunds are issued to your original payment method. You’ll receive an email confirmation once it’s been processed.
Can I Return Personalised or Monogrammed Items?
Because personalised items are made to order, we're unable to accept returns or exchanges. However, our warranty still applies. Please double-check all details carefully when placing a monogrammed order. If you believe there's an issue with a persona